Customer Service

Seattle, WA

Post Date: 07/24/2017 Job ID: 5475377 Industry: Customer Service Coordinator

We are seeking to fill multiple positions in Customer Service through this job posting.

Customer Service Responsibilities include:
  • Delightfully serve our customers by: Consistently providing proactive service and solutions
  • Creatively resolving issues and problems
  • Following through on all commitmentsMaintaining maximum accuracy in customer records and orders
  • Support sales goals by Promoting the benefits of products and services.
  • Effectively offering product suggestions, and cross selling styles to customers.
  • Minimizing returns and credits through creative use of alternatives.
  • Develop and maintain strong personal relationships with our customers in order to establish a high level of confidence.
  • Openly provide feedback to management on ways to improve service, sales and efficiency.

Order Entry Responsibilities include:
  • Accurately and efficiently input data from customer supplied purchase orders
  • Review and process standard and/or automated orders according to company guidelines and current sales programs.
  • Develop and maintain strong working relationships
  • Complete special projects as needed.

Successful candidates will:
  • Be reliable and dependable with the ability to work occasional overtime if needed
  • Demonstrate a positive and professional demeanor and be solution oriented at all times
  • Demonstrate strong problem solving and prioritization skills in a changing environment
  • Have excellent written and verbal communications skills in English
  • Demonstrate experience with Outlook, Word and Excel
  • Demonstrate focus and attention to detail
  • Work independently and with a team with minimal supervision

Mindset and orientation:
  • Adoption of our client Vision.
  • Maintaining a customer-first position while providing in-depth administrative support for merchandising staff.
  • Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment.
  • Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery.

Education and Experience:
  • Associates Degree preferred, high school diploma or equivalence required.
  • 2 3 years Customer Service experience in a phone or retail environment preferred

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