Bi-Lingual CSR

Nashville, TN 37214

Post Date: 12/27/2017 Job ID: 5514527 Industry: CSR
Customer Service Representative job summarryOur client is looking for a skilled problem solver to join the team as a Bi-Lingual Customer Service Representative. We need an enthusiastic individual who can communicate well in both English and Spanish who will listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.Customer Service Representative responsibilities
  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers
Customer Service Representative skills
  • Bi-Lingual - Spanish & English
  • Minimum (1) Year of Experience
  • Must be 18 years of age or older
  • High school diploma/GED required (Associate degree in a business related field preferred)
  • Ability to remain professional and courteous with customers at all times
  • Excellent verbal and written communication skills in both English and Spanish

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