Customer Technical Support Engineer - must speak fluent Chinese

Carrollton, TX 75011

Posted: 12/13/2019 Job Number: 285010132874

Job Description


Our client located in Carrollton TX is seeking a bilingual (Chinese and English) candidate for a permanent role as a Customer Technical Support Engineer.  You will be speaking with and supporting people in Shanghai, so you will need to speak fluent Chinese to qualify for the position.

On Wednesdays you will be required to work in an office.  The rest of the time you will be working remotely.

The ideal candidate for this job would be someone willing to embrace challenges with can-do attitude. Position will work in a customer facing environment to ensure customer satisfaction by troubleshooting complex applications. Customer Technical Support Engineer takes ownership of customer issues reported internally or externally and will see problems through to resolution.


Responsibilities
  • Taking ownership of customer technical issues reported internally or externally, and making sure it's resolved with the predefined SLA
  • Researching, diagnosing, troubleshooting, and identifying root causes which lead to resolving the issues.
  • Resolve technical issues or coordinate other teams to resolve issues
  • Optimize the connectivity quality by all means and improve the customer service to the next level.
  • Documenting operation tools requirements to bridge business operation team and internal development teams.




Experience and Skills
  • Bachelor degree in Information Technology, Computer Science, or relevant field
  • IT background with more than 1 years of working experience with good understanding of JAVA/C/C++, HTTP, Linux, XML, JSON, SOAP etc.
  • Good English listening and speaking skills, good people and communication skills
  • Excellent problem-solving skills with the strong capability to perform diagnose and troubleshoot technical issues.
  • Bilingual (Chinese and English) required

Contact:  Deborah Laster 214-705-1827




Job Requirements

Tech Support & Chinese speaking
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