Documentation Strategist

Sunnyvale, CA 94085

Posted: 04/20/2019 Job Number: 285001825423
Job Title: Documentation Strategist/Technical WriterLocation: Sunnyvale, CADuration: 12+ Months Contract
ResponsibilitiesStructure, develop, and deliver - high quality, user friendly product documentation for customersWrite, review, edit new and existing product documentation to validate for accuracy, clarity, consistency, and overall qualityDesign and manage content sites using Madcap FlareAuthor and publish content in Madcap FlareManage and report on analytics and consumption of contentCo-ordinate and manage translation of contentCollaborate with Product Management, Engineering, Customer Success, and other internal teams to gather and research relevant information to enable successful documentation.Establish an efficient process for maintaining and updating documentation on an on-going basisPerform gap analysis periodically and determine the interim and ultimate documentation approach and go-forward set of materials
Skills: Expertise in Madcap suite of products, specifically Flare, Pulse, Lingo, TranslationExpertise in designing user friendly content sites using MadcapWeb developer experience a plusKnowledge of and experience in cloud (SaaS, PaaS, IaaS), network and/or security products and servicesAble to distill complex technical content in a clear and concise mannerExperience in producing architecture and API documentation, reference manuals and moreExperience in creating contextual and embedded help is a plusStrong working knowledge of documentation toolsProject management skill set is a plus; setting a timeline and able to deliver quality deliverables on timeAble to balance multiple projects and deadlinesMinimum of 10 years of directly related product documentation experience; must be able to provide work samplesCan do attitude, team player
Education: Bachelor's degree in a related field
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